As a Planning Administrator, you will support the Planning Manager, being responsible for ensuring that all the admin duties are complete in a timely manner and work with both internal and external stakeholders to maintain an efficient and effective planning function across the Company.

Main responsibilities include:

  • Supporting the Planning Manager through communicating across departments to track orders and ensure customers are updated appropriately and in a proactive manner to ensure high levels of customer service is met
  • Manage expectations and understand systems to answer customer queries accurately, knowing when to escalate any concerns
  • Ensuring that any potential issues are monitored and reported to the correct people to ensure customers’ orders are fulfilled without delay
  • Sending customer order information to production in order to production with good attention to detail to ensure customer orders are correct and keep up-to-date
  • Organising jobs and ensuring all necessary information is included to ensure efficiency
  • Answering customer queries via telephone and email and knowing how to prioritise tasks
  • Any other general admin duties as and when required
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